Good to Know
Frequently Asked Questions
Everything you need to know about our raw milk, delivery and the farm.
About Raw Milk
What is raw milk?
Raw milk is milk exactly as it comes from the cow — unpasteurised and (in our case) unhomogenised. It is not heat-treated, so the cream rises naturally to the top.
Is raw milk legal to buy in the UK?
Yes, in England, Wales and Northern Ireland registered producers can sell raw drinking milk directly to consumers. It is banned for sale in Scotland. Read our full guide: Is raw milk legal in the UK?
Why does raw milk carry a warning?
Because it is not pasteurised, the law requires a Food Standards Agency warning on all raw drinking milk. You will see it on our bottles and across this site.
Is your milk A2 and grass-fed?
Yes — our native herd is 100% grass-fed and naturally produces A2 milk. The farm has been certified organic since 2000.
Ordering & Delivery
How do I place an order?
Use our online order form, call us on 01323 449494, message us on WhatsApp, or email [email protected]. We’ll confirm availability, delivery and payment.
Where do you deliver?
Weekly doorstep rounds cover most of East Sussex, and we deliver UK-wide (England & Wales) by insulated courier. Find your area on our delivery page.
When will my courier order arrive?
Order by Sunday for Thursday delivery, or by Thursday for Tuesday delivery. Milk is packed chilled in an insulated box.
Is there a minimum order?
Minimums can vary by round and by courier. We’ll let you know when we confirm your first order — just ask.
How do I pay?
We confirm payment options when we acknowledge your order. Prices shown on the site are indicative and confirmed before payment.
Storage & Use
How long does raw milk last?
Keep it below 4°C and use it by the date on the bottle — it’s at its best for several days. See how to store raw milk.
Can I freeze raw milk?
Yes, for up to a month or so. Leave room in the bottle for expansion and thaw it slowly in the fridge.
Why has the cream separated?
That’s the natural cream line of unhomogenised milk — a good sign! Shake gently to mix, or pour the cream off. More in the cream line explained.
Do you take the glass bottles back?
Yes. Our bottles are returnable — leave your rinsed empties out for collection on your next doorstep delivery.
The Farm
Where is the farm?
Longleys Farm, Harebeating Lane, Hailsham, East Sussex, BN27 1ER. You’re welcome to collect by arrangement, Mon–Fri 9:30–16:00.
Can I visit or collect from the farm?
Yes — please call or email ahead so we can have your order ready and chilled.
What is The Moo Man?
A 2013 documentary filmed on our farm that premiered at the Sundance Film Festival. Read about it here.
Still have a question?
We’re happy to help. Call 01323 449494, email [email protected], or use our contact form.