Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Hook and Son. The collective work includes works that are licensed to Hook and Son. Copyright 2003, Hook and Son ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Hook and Son or purchasing Hook and Son products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Hook and Son or to purchase Hook and Son products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Hook and Son. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Hook and Son used in the site are trademarks or registered trademarks of Hook and Son

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Hook and Son disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Hook and Son does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Hook and Son does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Hook and Son shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Hook and Son has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Hook and Son product is mistakenly listed at an incorrect price, Hook and Son reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Hook and Son reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Hook and Son shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Hook and Son without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Hook and Son may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Hook and Son.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Hook and Son products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Hook and Son products) must be commenced within one (1) year after the claim or cause of action arises. Hook and Son's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Hook and Son may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Hook and Son or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Hook and Son does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Hook and Son is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Hook and Son reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Hook and Son in its sole discretion.

You agree to indemnify, defend, and hold harmless Hook and Son, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Hook and Son may link to sites operated by third parties. However, even if the third party is affiliated with Hook and Son, Hook and Son has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Hook and Son. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Hook and Son seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

TERMS & CONDITIONS ________________________________________ Using Hook and Son website indicates your acceptance of these terms and conditions. We may update these terms and conditions at any time. If you do not accept these Terms and Conditions you should not place an order and terminate using this site. COPYRIGHT Without prejudice the content of this website is owned or licensed by us; Hook and Sons. It may not be copied or used in anyway. Any links to our site may not have been verified by us and we cannot be held responsible for their content. SUPPLY The sale of Hook and Sons products are supplied on the condition that they are NOT for re-sale. Hook and Son supply on the condition they are going to be consumed by the end consumer. The delivery will be made to the address stated on the order confirmation received by our automated web shop www.hookandsonfarmshop The liability to supply the correct delivery address is with the purchaser. The purchaser is responsible to ensure that they have made suitable arrangements to receive the delivery and including any appropriate leave safe instructions via the comments boxl. In the event of a parcel being stolen or damaged if left safe we do not accept liability and any compensation requests will be offered at the management’s discretion. All orders which do not have a specific leave safe instruction will be messaged with ‘If Out leave @ Property’ to avoid the milk being taken back to the couriers depot. If the courier feels that there is not an appropriate place to leave the milk safe and the milk is returned to the depot, we will not accept liability for the delay in receiving the consignment. We reserve the right not to deliver to all postcodes and the right not to accept and order from any customer. An extra delivery charge may be payable if outside of our delivery zones and must be paid prior to dispatching the consignment We will do our upmost to dispatch your delivery on time, we reserve the right to change the delivery day if we are unable to complete the order in order to avoid delivery shortages. We shall tell you via email if we need to do so. DELIVERIES TO FLATS Please consider before placing an order that suitable arrangements are made for someone to receive the delivery. If the courier attempts a delivery and is unsuccessful the delivery will be returned to the depot. We will not accept liability for a delivery delay if the courier attempts a delivery and a post box is unavailable for the driver to advise he was unable to gain access. We would advise to opt for the before 12 option to give you a better delivery time as to when to expect the delivery. DELIVERY DELAY We will not be deemed to be in breach of contract or of these terms and conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood, extreme weather conditions and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, disruption to the website, road traffic problems. Any delivery delays must be notified within 24 hours of when the expected delivery should have arrived. Please contact sales@hookandson.co.uk quoting your delivery postcode. STANDING ORDERS • CANCELLATION If the milk supplied under a standing order is no longer required the cancellation of the funds to be paid to Hook and Son must be cancelled by the customer. The customer MUST contact their bank concerned direct Hook and Son are unable to cancel the funds on your behalf. If the funds continue to be paid to Hook and Son Hook and Son will continue to deliver milk until the funds are no longer received. In the event that a refund needs to be raised a £10.00 administration fee will be charged. © 2013 HOOK & SON Contact Us